With a stay at Homewood Suites by Hilton Albuquerque-Journal Center, you'll be centrally located in Albuquerque, within a 5-minute drive of Balloon Fiesta Park and ITT Technical Institute. there are many dining choices in the area, but I wouldn't say they were within walking distance, except for a rather good brewery with good food and drink. The hotel was easy to find from the airport. The location is very convenient for what we were there for. Typical breakfast food, but on certain days it seem to be very well prepared. There was plenty of parking, and I felt it was secure. The front desk staff was helpful and friendly. The hotel gym is a typical hotel gym, but large and sunny The laundry room was clean and had two dryers and two washers which I did use. Unfortunately, the indoor pool was out of service for the last few days of our 9 night stay. We brought our own hand soap so this was not such an inconvenience. You would have to move a step or two to your left to use them. The soap and lotion dispensers for the bathroom sink could not really be reached if you were standing in front of the sink. The layout of the room really didn't allow for it. The room did not have a table at which we could both sit and eat. The window frame was bent so it would not close completely. When we checked in, the television in the living room did not work. I understand that this property has recently come under new management, and it seems like they are really trying to make it a great place to stay. I got the sense that this property is being upgraded and improved after a period of neglect. When we checked in, the television in the living room di. I would like to invite you personally to contact me if you feel that your accommodations are ever less than satisfactory.I got the sense that this property is being upgraded and improved after a period of neglect. Ensuring our Guests’ satisfaction is important to us, and the responses that we receive from our guests aid us in improving our services to you. It is our goal to extend the finest “Southwestern Hospitality” in New Mexico to each of our valued guests. Please feel free to contact me regarding your past stay or future visits. We strive to resolve any guest complaints efficiently and professionally so that our guests experience the most pleasant stay possible. We sincerely apologize if we were unable to meet those expectations for you. Our mission is to provide the very best in customer service, with the most comfortable accommodations and surroundings, every time. Your feedback indicates that your experience at our hotel may have been less than satisfactory, which is concerning to us. The feedback that we receive from our guests helps us to gauge our success and is also instrumental in recognizing our Team Members for their efforts. We kindly welcome our guests to provide us with feedback regarding experiences at our location. It was our pleasure to have an opportunity to serve you. I would like to take the time to thank you for your recent stay with us here at the Homewood Suites Journal Center.
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